What payment methods do you accept?
We accept Visa, MasterCard and American Express credit and debit cards and PayPal. Simply select your preferred payment method at checkout.
My 10% off code isn't working
The code can only used on one order per customer. It is only applicable to full priced items and cannot be used against sale items. If you need further help email us: email@example.com
Do you deliver to my country?
Yes! Olive and Frank ship worldwide, select your country at checkout and shipping will be automatically calculated for you.
What are your UK delivery costs?
What are your international shipping costs?
Can I return an item if it is not suitable?Yes of course, you can return any item within 14 days, find out more on our returns page.
My order won't go through, what should I do?
If you experience any problems during the order process please contact us at firstname.lastname@example.org and we will get in touch with you asap.
Do you manufacture in an ethical and environmentally friendly manner?
Olive and Frank pledge to design and manufacture clothing in a way that benefits people and communities whilst minimising impact on the environment. This is a continuous process and we are always striving to become a more planet friendly brand in every area of our operation. As an independent label we manufacture in small quantities which means we don't mass produce or contribute to the 'fast fashion' mentality. We maintain close relationships with all of our manufacturers to ensure all of our processes are sweat shop free. We are conscious of our waste out put, reducing plastic use-age and recycling wherever possible. There is no planet b and we want to do all we can to help our planet thrive!
The item I like it out of stock, will you be getting more?
We always try to restock items as quickly as possible, some items may only be available in limited quantities and therefore will not be back in stock once they have sold out. Sign up to our newsletter to be the first to find out when items are back in stock.
How do I check the size and fit of an item?To check the measurement of our clothes please refer to the size measurements on each individual item listing. Please be aware sizing does vary across different styles.