To return your item, please send it to the address below, including a note with your order number and your refund/exchange request. Once we receive the item, it usually takes 7-10 working days to process the return and issue your refund or send out the new item.
Return Address:
Olive and Frank
121 Caldy Road
Wirral
CH48 1LP
UK
Goods will only be accepted for a refund if they are returned within 14 days of delivery unless we have notified you otherwise.
Please note that we cannot cover the cost of return postage, and the item remains your responsibility until it reaches us. Therefore, we recommend using a delivery service that insures you for the value of the goods.
Returned items should be unused, unworn, and in their original packaging.
If you're returning an item from outside of the UK, please specify the contents of your package as 'RETURNED GOODS' on your customs declaration.
If you need any further assistance, please contact us at: help@oliveandfrank.co.uk
Thank you!
