Returns

We hope you're really happy with your new purchase however if you're not you can simply return the item to us in its original unused condition within 14 days of receipt and we will issue a full refund or exchange.

Sale and sample sale items are non refundable but can be returned for a credit or exchange.

To return your item please send it back to the address below and include a note with your order number and refund/exchange request, we will then process this and issue a refund or send out the new item to you.

Return address
Olive and Frank 
121 Caldy Road
Wirral
CH48 1LP
UK

Goods will only be accepted for a refund if they are returned within 14 days of delivery, unless we have notified you otherwise.

Please note we are not able to cover the cost of return postage and sale items are non-returnable. The item is your responsibility until it reaches us. Therefore we recommend that you send the parcel using a delivery service that insures you for the value of the goods. 

Returned items should be unused, unworn and in original packaging.

If you're returning an item from outside of the UK please specify the contents of your package as 'RETURNED GOODS' on your customs declaration.

If you need any further help please contact us at: help@oliveandfrank.co.uk 

Thanks!