To return your item, please send it to the address below, including a note with your order number and your refund/exchange request. Once we receive the item, it can take up to 10 working days to process the return.
Return Address:
Olive and Frank
121 Caldy Road
Wirral
CH48 1LP
UK
Goods will only be accepted for a refund if they are returned within 14 working days of being received unless we have notified you otherwise.
Please note that we cannot cover the cost of return postage, and the item remains your responsibility until it reaches us. Therefore, we recommend using a delivery service that insures you for the value of the goods.
Returned items should be unused, unworn.
Returns from the EU
EU customers have 14 days from receipt of your order to notify us that you would like to return your item. Please start a return request via your account here. Once your return request has been approved you have 14 days to return your item to us.
Please specify your items as 'RETURNED GOODS' on customs documents and include a note with your order number so that we can identify the item as yours. We are not able to cover the cost of return postage, this is your responsibility.
Return address:
Olive and Frank
121 Caldy Road
Wirral
CH48 1LP
UK
Once your return is received, inspected and approved your refund will be processed via your original method of payment. Please allow up to 10 working days for your refund to be processed and issued, during busy sale periods this may take longer.
If you require any further help please contact us at help@oliveandfrank.co.uk
