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We are 100% committed to protecting the privacy of our customers. Your privacy is our priority. We always handle your data with care, protecting it as though it’s our own and never sharing your data with any third party company.

How we use your data

Your name and contact details
1) To process your order and deliver your item to you
2) To update you via email when your order has been sent
3) Fraud protection to prevent fraud against you and us

Payment Information
We take your payment information to receive payment from you
and issue refunds for returned items.
We use your payment information to check against fraud this allows for the protection of you and us.

Purchase history
We keep a record of your purchase history for customer service, support and refund purposes. For example if you have a question about your order we can see what you ordered and when It was sent.
 
Information about your laptop and phone
This allows us to tell your location and set the correct currency for your country to give you the easiest shopping experience possible.
We can tell if an order was placed via a phone or desktop and this information helps us to make the website more user friendly for each device.
 
Online Advertising
We advertise online and via social media platforms such as facebook and Instagram. The adverts you see will be based on your activity on our website.
This allows you to see our latest products and stay up to date with what’s going on at Olive and Frank.
 
Mailing List
If you subscribe to our mailing list we use your email address to keep you updated on new styles, items that are back in stock and our latest news. We only send the good stuff!


Keeping your information
For as long as you have an account with us or are subscribed to our mailing list we keep your data on file. We protect your data like it’s our own, we understand how important this is. You have the right to access your data at any time and if you would like further help with this please contact us.

Website Statistics 
We may record statistics about the number of visitors to this website or number of purchases made for improvement purposes. This is to help us improve the services to our customers and ultimately provide the most appropriate products. 

Protecting your security 
We may use personal information provided by you in order to fulfill necessary anti-fraud checks. This information may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. This is done only to confirm identity for security purposes. 

Third party websites 
Our site may contain links to and from other websites. If you follow a link to any of these websites, please note that they have their own privacy policies and we do not accept any liability for these policies. 

Contacting us 
Olive and Frank is committed to protecting your privacy. All personal information collected through this website will be held securely in accordance with the EU General Data Protection Regulation (2018) for any further queries or comments please contact us.